If you have any questions, are experiencing difficulty redeeming a pass, or would like to leave feedback, we invite you to contact us. Please review our frequently asked questions first to see if we already have an answer for you. If you do not see an answer to your question, simply fill out the form below and we'll get in touch!
If you received a code or link via email or promotional partner and see the message THE EVENT IS FULL that is because the number of available passes has all been claimed. We offer free passes for films and events before their release, so they are claimed very quickly. We invite you to join our wait list if more passes are available and to keep an eye out for more offers.
If an event is full, you are welcome to be part of our wait list. If more passes are available, you will be notified via email with a code to claim passes. You must still claim a pass to be admitted to a screening – do not attend a screening without a pass.
When you claim a pass, you will receive an email with your passes attached. If you delete or misplace that email, your passes are always available on our site – log in, click MY ACCOUNT in the top right, and there you will see all of your available passes to download.
Certain screenings are only available if you have a code from our email notifications or promotional partners. Not all screenings are listed on our website, so you’ll need to sign up to receive the most opportunities!
Screenings vary by film, and while we look to provide as many as possible, we cannot guarantee a particular film will be screened in your area.
All members will receive notifications when screenings are available in an area. Please do not contact support asking for more passes as we are not able to distribute codes or passes.
If you have a code or link from a promotional partner that is not working here are a few things to look at. If you see a message that says "INVALID CODE", confirm you have entered the code correctly. If it is still not working, contact our support team. If you see a message that says "THE CODE HAS BEEN USED", the code you are entering has already been claimed. Be sure to check MY ACCOUNT to see if you have already claimed this pass and then you can download your pass there.
No, you must claim a pass for a screening to be admitted. An email notification or promotional flyer will not grant admission.
To prevent false or duplicate passes from being created, we cannot change the name or DOB on an account. We can make certain changes, such as updating a name due to marriage, but otherwise we cannot change the name on an account.
If you have claimed a pass and cannot attend that screening, click on the MY ACCOUNT option in the top right and select "Delete My Pass". This will make the pass available for another user.
No, only the person that claims the pass may attend the screening. We cannot change the name on an account or pass.
To keep things fair for all users, IDs are checked to ensure the person using the pass is the person attending the screening.
If you attempted to attend a screening but were not admitted due to it being full, we are sorry to hear this. Screenings are overbooked to ensure a full house, so seating is not guaranteed. We recommend arriving early for the best chance at admission. Best of luck at future screenings!
Do not see your question? Email us below and we'll get back to you as soon as possible.
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